Exist Centers, LLC Privacy Policy
EFFECTIVE DECEMBER 11, 2023
SCOPE
Exist Centers, LLC and our affiliates, subsidiaries, and contractors (“Exist,” “we,” “our,” and “us”) provide individualized, outpatient substance use and mental health treatment services to adults. This Exist Center’s LLC Privacy Policy (“Privacy Policy”) was developed to give you information about how we collect, use, and share personal information processed by us on our websites (e.g. https//www.existcenters.com) and other online and offline offerings and to help you utilize and understand your privacy rights. All offerings, including our website, will be collectively called “Services” throughout this Policy. We may also provide other privacy policies during other times we collect personal information, set forth in separate writing, and those terms will govern such data collection, privacy, and usage. Please also review the Terms of Use regarding use of our Services such can be found here.
By using our Services, you consent to our Privacy Policy and understand we will collect, use, and share your information and data as described in the terms below.
HIPAA NOTICE OF PRIVACY PRACTICES
This Privacy Policy is not applicable to our collection, usage, and disclosure of “Protected Health Information” as a “Covered Entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). As a Covered Entity, when you become a client of Exist Centers, we will provide you with a specific HIPAA Notice of Privacy Practices consent form that will thoroughly explain our privacy practices related to the collection of your private medical information when engaging in our clinical services provided by health care clinicians.
THE PERSONAL INFORMATION WE COLLECT
Legal privacy requirements and how you interact with our Services both change the type of personal information we may collect from you. Some of the information we collect you actively choose to provide us, some information we collect automatically, and other information is obtained from other sources like third-party services, as described below. All personal information we collect will herein collectively be referred to as “Your Information”.
Information You Choose To Provide Us
The information described below is information you directly provide us when interacting with our Services.
Demographics: Name, date of birth, age, marital status, military or veteran status, race or national origin, vocation, education, or family-related information, street address, city, state, email address, and other demographic information.
Personal Health Information: Medical history, prior and current diagnoses, health insurance policy information, medical providers, current health status, medication history, and presenting problems.
Payment Information: Payment card information including debit and/or credit card number, expiration date, CVV code, and billing zip code) and other financial information.
Other Peoples’ Information. You may choose to provide information about a third party through our Services. Please only share the personal information of another person after you have their full consent to release said information. We also advise that you ensure any and all information you are sharing about yourself or another person is lawful and in accordance with all applicable law.
Any Information You Share With Us. Any information that you share with us that could reasonably identify and/or be associated with you including any information you email to us or publish in connection with our Services.
Information We Automatically Collect
The information described below is information we collect and store as you access and use our Services.
Location. Geolocation and other location information when using our online Services.
Internet Activities. Which devices and networks you use to access our Services including our advertisements and how you interact with our Services online (e.g. IP address, user settings, cookie identifiers, dates and times of interactions, what you viewed/what you scrolled past, what webpages you visited before, during, and after our Services).
Other Technologies. We and other third parties may use analytics, cookies, web beacons, pixel tags, and other technologies to automatically collect information when you choose to use our Services.
Information We Gather From Other Sources
Exist Centers may collect information from other sources including provider information directly provided in Your Information. We may also collect information from business partners and other service providers with whom we have business relationships with.
HOW WE USE YOUR INFORMATION
Exist Centers uses your information in a variety of ways including to provide and develop our Services, for administrative purposes, for marketing and advertising, to effectively communicate with you, and to address legal concerns.
Provide and develop our Services. Provide the services currently available by gathering personal information including how to contact you and collecting information on who finds our Services and why to better serve our community and their demand.
Administrative purposes. Direct marketing. Market research. Internal quality control. Auditing internal departments. Enforcing our policies.
Marketing and Advertising. Maintain our Services through effective marketing strategies including “targeted” advertisements and website improvements. If you have any questions about this part of the Privacy Policy, please contact us using the information in the “CONTACT US” section below.
Legal concerns. Complying with regulatory laws. Legal requests from government and public agencies. Protecting the safety of our users.
Other usage. We may use Your Information for additional purposes, which we will clearly disclose to you in writing prior to collecting your information.
HOW, WHEN, AND WHY WE DISCLOSE YOUR INFORMATION
We do not and will not sell Your Information to third parties for monetary gain. However, we may share your information with third-parties for reasons listed below:
To provide our Services. Your Information that we collect will be used to provide you with any and all of our Services, including those that utilize third-party services such as payment processing, customer service, insurance utilization, and requested referrals for clients deemed inappropriate for our Services. We may also disclose your information to business partners who participate in co-branded partnerships with Exist Centers including independently contracted clinicians and organizations.
To protect us and others. We may disclose Your Information to external parties if we believe in good faith that it is appropriate in accordance with or required by law (e.g. subpoenas, human rights violations, policy enforcement, debt collection, illegal activity).
Merger, sale, or transfer. We may disclose Your Information to any parent, subsidiary, or affiliate of Exist Centers as well as any subsequent owner or parties involved in a merger, restructure, or other corporate change as part of such transaction.
Imminent threat. We reserve the right to call 911 or 988 when user appears to present imminent danger to themselves or someone else/others. We will provide any and all information required to ensure the safety within the situation.
With your permission. We may share Your Information with other third-party providers when given your consent to do so.
Anonymized or aggregated information. This type of information does not personally identify you and may be shared internally and with third parties for any purpose.
YOUR PRIVACY RIGHTS, CHOICES, AND THE ABILITY TO MANAGE YOUR INFORMATION
You are responsible for ensuring the accuracy of Your Information. If you’d like to review or remove Your Information that has been collected from Exist Centers, you may contact us using the information in the “CONTACT US” section below. Upon review, we will, in good faith, make said changes or remove desired personal information. You may also unsubscribe from our email newsletter using the link provided at the bottom of the email. Additionally, while you may activate a DNT (“Do Not Track”) privacy preference in your web browser, we advise you fully understand that we do not adhere to nor respond in accordance with DNT or similar mechanisms.
SUPPLEMENTAL CALIFORNIA PRIVACY RIGHTS
These privacy rights apply to any California resident that Exist Centers has collected personal information about including from any source, by the use of our Services or by you directly communicating with us in person or via mail or electronic correspondence. These rights apply to information that could be reasonably associated with a specific California resident.
We may collect this information about you:
Personal identifiers such as name, phone number, email and postal address, and IP address. This includes protected information such as age, date of birth, gender identity, and other personal information not listed here.
Internet activity information such as cookies, pixel tags, date and time stamps, device and network information.
Records of calls to and from our customer service third-party applications.
Other information like geolocations and health insurance information.
What we do with the information we collect:
Log our communications with you and provide you customer support.
Create and manage your account.
Manage our marketing and advertising strategies.
Complete payments.
Website and Services upgrades and maintenance.
For safety and security reasons.
Legal concerns.
To provide you targeted links to Services you’re seeking.
Where we get this information:
You directly provide us with the information including via emails, form fills, or telephone calls.
From third-party providers, business partners, or from another user in connection to our Services.
Who we share this information with:
We do not sell your personal information and we do not disclose it unless we, in good faith, deem it necessary to provide our Services.
Your Privacy Rights:
If you are a resident of California, subject to applicable law, the following rights apply to your personal information:
Right to Know. You have the right to know what personal information we collect, use, disclose, and/or sell, as applicable.
Right to Delete. You have the right to request the deletion of your personal information we collect.
Right to Opt-Out of Sale. You have the right to opt-out of us selling your personal information.
Right to Non-Discrimination. You have the right to receive non-discriminatory treatment by us.
We will fulfill your request if and when we can reasonably identify your identity. Applicable laws also subject these rights to certain exceptions and exclusions. We will respond to your request within forty-five (45) days for a twelve (12) month period and no more than two times per twelve (12) month period.
If you are a California resident wishing to exercise your privacy rights, please contact us at:
Exist Centers, LLC
580 Broadway Street, 301
Laguna Beach, CA 92651
California “Shine the Light” law
This law permits California residents to request and obtain a list obtaining information from Exist Centers once a year, for free, regarding any and all releases of Your Information to third party providers or partners for their own direct marketing purposes in the prior calendar year.
We do not disclose Your Information to third parties for their own purposes.
In the last 12 months, we have disclosed the following personal information to the following categories of third parties:
Categories of Personal Information Disclosed for a Business Purpose: None
Categories of Third Parties Disclosed To: N/A
PROCESSING AND SECURITY OF YOUR INFORMATION
We, and third-parties we associate with, process Your Information in the United States and may in other locations around the world. Other countries may not provide the same level of protection as in the United States. We advise you read the Privacy Policies of any and all third-party providers. Internally, we take steps to maintain organizational security and safety as it relates to this Privacy Policy. Unfortunately, no data system is 100% secure and we cannot ensure nor guarantee the safety of the information we collect. We require both internal and third-party providers and partners to have appropriate safeguards and do not accept liability for unauthorized disclosure of Your Information. If we learn of a data breach, we will attempt to notify you by immediately posting an announcement on our website or by sending you an email.
RETENTION OF PERSONAL INFORMATION
Exist Centers will store Your Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and/or in compliance with all applicable laws.
CHILDREN’S INFORMATION
Our Services, including our Website, are not intended for anyone under the age of 13 (or any other age as required by local law). We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian who has become aware that a child has provided us with personal information and you would like to modify or delete such information, please contact us using the information in the “CONTACT US” section below. If we become aware that we have collected personal information of a child under 13, we will delete any and all personal information obtained, within legal law requirements, and will delete the child’s account if applicable.
LINKS TO AND FROM THIRD-PARTY SITES
Our Services may contain links to third-party sites, applications, services, or plug-ins and third-party sites applications, services, or plug-ins may link to our Services. These third-party services are not controlled, endorsed, screened, or approved by us. We strongly advise our users to read and periodically review all third parties’ privacy policies. If you provide personal information to any third-party site, service, application, or plug-in, you do so at your own risk.
CHANGES TO OUR PRIVACY POLICY
We may revise our Privacy Policy from time to time in our sole discretion. We will notify you as required by law and will do so by posting the new Privacy Policy on this page. We advise you periodically review this page for any updates. You understand and agree that by using our Services after the new Privacy Policy is in effect you will be deemed to understand and accept the updated Privacy Policy changes. The changes are effective immediately once updated on this page.
CONTACT US
If you have any questions, concerns, or comments about this Privacy Policy, or to exercise your rights within this Policy, you may contact us at:
Exist Centers, LLC
580 Broadway Street, 301
Laguna Beach, CA 92651
(949) 342-6011
