Resources · Families

For familiescalling for someone.

What happens when you call about PHP, IOP, or Truth House for someone else, and what we can and cannot share.

Located in Laguna Beach, California

(949) 670-9345
Talk to admissionsContact the clinic
  • Who can callFamily or referrer
  • Their privacyWritten consent
  • Write-backOne business day

Before you call

You can call about someone else.

You can call Exist about a partner, adult child, parent, or client without putting their name on a form. Admissions will listen, explain PHP, IOP, and Truth House, and say whether Exist looks like a fit or a referral is better. We do not share anything about an adult client without that person's written consent.

You can tell us what you have seen. We share only what they agree to.

Call (949) 670-9345
An older adult and a younger adult sitting on a weathered wooden bench facing the ocean at dusk, backs to camera, a small space between them and a huge pale sun on the horizon.

The first call

What happens when you call for someone.

The call is with the clinic in Laguna Beach, not a call center. Here is what a first call from a family member covers, and you do not need every answer before you call.

  1. A person sitting on a cream linen sofa at dusk, seen from behind, holding a phone to their ear, a tall window with a pale sun over the ocean and a headland.

    What you see

    You describe what is happening, including mood, substance use, and what has already been tried. You do not have to use a diagnosis.

  2. Two stepping-stone paths splitting across a dry coastal garden of low grasses at dusk, the ocean beyond and a pale sun above a dark headland.

    The options

    Admissions explains PHP, IOP, weekly outpatient, and Truth House, and says honestly when a hospital, detox, or another program fits better.

  3. A cream plaster kitchen counter at dusk with a phone and a closed leather wallet resting on it, pale light through a tall window.

    Insurance

    If you have the plan details, we check benefits with a member ID and date of birth. Benefits vary by plan. Verification is not a guarantee of payment.

  4. A young adult standing at the edge of a quiet cove at dusk, back to camera, an older family member standing nearer on the sand, a huge pale sun over the water.

    Their choice

    Adults choose their own treatment, so the person who would attend makes the decision. We can talk with them directly when they are ready.

How you can help

Ways to help before they start.

SAMHSA notes that family support can play a major role for someone with a mental health or substance use disorder. These are small, practical ways to offer that support.

Talk to admissions

  1. Start with one question

    SAMHSA suggests starting with three plain words, can we talk, when you want to raise a concern.

  2. Name what you see

    Describe specific changes you have noticed in mood or behavior, and leave the diagnosis to clinicians.

  3. Learn the skills language

    Exist uses DBT-informed skills in PHP and IOP, and the DBT page explains terms you may hear at home.

  4. Look after yourself

    Caring for someone is tiring, and SAMHSA urges caregivers to protect their own health and consider support groups or family counseling.

What we can share, and when.

Confirming care

Without consent

We cannot confirm whether someone is a client.

With written consent

We can speak with the people the client names.

What you share

Without consent

We can listen to anything you want to tell us.

With written consent

We can listen, then answer within what they agreed to.

Updates

Without consent

No updates on attendance or progress.

With written consent

Only the information the consent covers.

Changing it

Without consent

The client can sign a consent whenever they choose.

With written consent

The client can revoke the consent in writing.

Starting is one conversation.

  1. 01

    You call

    Call (949) 670-9345 or write admissions@existcenters.com, and you will talk with the clinic in Laguna Beach.

  2. 02

    We map options

    Admissions explains PHP, IOP, outpatient, or a referral, and whether a Truth House room fits someone from out of town.

  3. 03

    They decide

    Treatment starts when the adult agrees, and then we set a start date with them directly.

(949) 670-9345

Questions from families and referrers.

Yes. You can call about a partner, adult child, parent, or client, and you do not have to give their name to start the conversation.

Something we didn’t cover? Call (949) 670-9345 — you talk to the clinic, not a call center.

Reach the clinicContactPhone, email, and the treatment address at 580 Broadway St Ste 301 in Laguna Beach.The contact page

Call about someone you love.

Call Exist at (949) 670-9345 or write admissions@existcenters.com. You will talk with the clinic, and we will tell you plainly what we can do and what we cannot share.

Clinically reviewed by Dr. Courtney Tracy, LCSW, PsyD · Reviewed September 2026

Talk to admissions(949) 670-9345
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